Who do I contact with questions?
Please email firstname.lastname@example.org with any questions.
What are your store hours of operation?
Monday - Saturday 11:00am EST - 7:00pm EST and Sunday 12:00pm to 6:00pm EST.
How much does shipping cost?
$12 for all orders in the continental U.S.
$20 for 2 day express shipping in the continental U.S.
$20 for shipping to Canada
$40 for international shipping
$30 for international shipping on orders over $250
Do you ship to P.O. boxes?
We do not ship to P.O. boxes.
How long will it take for my order to arrive?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.
When are particular items released?
Most of our items have set release dates. Please sign up for the REIGN newsletter. You will receive email notifications each time we release a new product.
Can I get a refund or make an exchange?
We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging. Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items. Note that we do not include shipping fees in the gift card amount.
Where do I ship returns?
You may ship your return to the following address within 14 days of receiving the product:
807 Washington Street
New York, NY 10014
Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.
Declined credit card on my web-store order?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.
Can I return my online order to REIGN physical store?
Yes. We accept in-store returns.
Can I pick up my online order at the store?
Yes. We accept in store pickups.
I emailed customer service, how long will it take them to respond?
For an immediate answer you can always contact a representative by phone during our business hours. For e-mail, expect a response within 24-48 hours. Please allow more time during special releases. Our representatives are available Monday-Sunday.