Who do I contact with questions?
Please email firstname.lastname@example.org with any questions.
What are your store hours of operation?
We are open everyday from 12:00 - 7:00pm EST
How much does shipping cost?
$12 for all orders in the continental U.S.
$20 for 2 day express shipping in the continental U.S.
$20 for shipping to Canada
$50 for international shipping
Do you ship to P.O. boxes?
We do not ship to P.O. boxes.
How long will it take for my order to arrive?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive, however some orders may experience a delay due to customs clearance. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.
When are particular items released?
Most of our items have set release dates. Please sign up for the REIGN newsletter. You will receive email notifications each time we release a new product.
Declined credit card on my web-store order?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.
Can I return my online order to REIGN physical store?
Yes. We accept in-store returns.
Can I pick up my online order at the store?
Yes. We accept in store pickups.
I emailed customer service, how long will it take them to respond?
For an immediate answer you can always contact a representative by phone during our business hours. For e-mail, expect a response within 24-48 hours. Please allow more time during special releases. Our representatives are available Monday-Sunday.